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How we handle your account information

We collect and process the personal data you provide when you open an account, make a deposit via Touch 'n Go eWallet, Boost or GrabPay, or contact our support team.

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1malaysia918 How we handle your account information
PRIVACY CONTACT

Reach us about your data

If you want to request a copy of the personal information we hold, ask us to correct an outdated email address, or delete your account data after closure, our support team will handle your inquiry. Start a live chat for same-day responses during business hours, send an email for detailed requests that need review, or check the help centre for step-by-step instructions on managing your cookie preferences and account settings.

Team online

Live chat

Open the chat widget in the bottom corner of any page and tell the agent you have a data request; they will verify your account and walk you through the steps to view, update or erase your information within one business day.

Email inquiry

Send your request from the email address registered to your 1malaysia918 account; include your account ID and describe what information you need — we reply within forty-eight hours and complete most data exports or corrections within five working days.

Help centre

Browse articles on cookie management, session-token behaviour, and how to download a CSV of your transaction history; each guide shows the exact menu path on desktop and mobile so you can act immediately without waiting for support.

DATA SAFEGUARDS

How we protect what you share

We encrypt your password and payment details using industry-standard protocols so they are never stored in plain text. Session cookies expire after thirty minutes of inactivity, forcing a fresh login if you leave your browser open. Account verification requires an OTP sent to your registered phone each time you withdraw, ensuring that even if someone learns your password they cannot move funds without access to your device. We audit access logs weekly to detect any internal or external anomaly, and we notify you by email if a login occurs from a new IP address or device.

Encryption at rest

Your account credentials, Touch 'n Go eWallet transaction references, and personal identifiers are encrypted in our database; only authorised services with the correct decryption keys can read them when you initiate a deposit or withdrawal.

Cookie transparency

We set a session cookie to keep you logged in, a language-preference cookie, and an analytics cookie that tracks which games you open; you can reject the analytics cookie from the banner that appears on your first visit without affecting lobby access.

Retention limits

Transaction records are kept for seven years to satisfy audit and dispute requirements; profile data — name, email, phone — is archived ninety days after you close your account, then purged unless a legal hold or active investigation requires longer retention.

Your rights

Request a machine-readable export of your data, ask us to correct outdated details, or withdraw consent for marketing emails at any time; the support team processes right-to-access requests within five business days and erasure requests within ten, subject to regulatory retention rules.

Privacy policy questions

We collect your full name, email address, mobile number and date of birth during sign-up, plus your chosen payment method — Touch 'n Go eWallet, Boost or GrabPay — when you make your first deposit, so we can verify your identity and process transactions.

Financial records — deposits, withdrawals, bet history — are archived for seven years to meet audit and dispute-resolution requirements; your profile data is held for ninety days after closure, then deleted unless a regulatory hold or active query prevents erasure.

Yes; submit an erasure request through live chat or email, and we will delete identifiable information within ten business days unless a legal obligation — an open dispute, a regulatory audit, or anti-fraud investigation — requires us to retain specific records.

We pass your Touch 'n Go eWallet, Boost or GrabPay transaction reference to the payment gateway that processes your deposit, and we send anonymised bet data to game studios to validate outcomes; no partner receives your full name or contact details without your explicit consent.

We set a session cookie to keep you logged in, a language-preference cookie, and an optional analytics cookie that tracks game opens; you can reject analytics from the consent banner on your first visit or clear all cookies in your browser settings.

Contact our support team via live chat or email with your account ID; we will verify your identity with an OTP, then provide a machine-readable export of your profile, transaction history and support tickets within five business days.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.